FAQ

CAN I CHANGE THE WORDING OR ADD ILLUSTRATIONS FOR EXISTING INVITE DESIGNS?
For our fully customizable invitations, yes! We want them to reflect your individuality. If you want to add quotes, custom illustrations or unique wording anywhere just let us know. Additional design fees may apply, depending on the quantity and complexity of your request.

CAN I ORDER A SAMPLE  OR “ONE-OFF” WITH MY INFORMATION IN THE DESIGN?
Yes and no. All samples are sold as-shown from the shop. We keep a stock of them ready to ship as soon as they are ordered so they cannot be customized.

On some occasions, we are able to fit in “one-off” requests for single copies of customized invitations to be given as a gift. While we will attempt to accommodate one-offs, they are subject to our availability. Before inquiring about a one-off, please understand that these products still require design and print management time. While the design fee for one-offs will be less than that of a full order, we cannot offer them at the same prices as our pre-printed samples. If you’re interested, feel free to ask us about producing a one-off for you.

I FOUND A DESIGN I LIKE ON ANOTHER WEBSITE. CAN YOU CREATE SOMETHING LIKE THAT?
While it is very helpful for us to see a collection of ideas you love, we respect the work of other artists and will only use those references as suggestions to consider for your unique design. We cannot directly copy a design that someone else has made. We do highly encourage you to send us lots of inspiration photos if you’re looking to order a completely from-scratch design.

CAN I ORDER A DESIGN IN A LANGUAGE OTHER THAN ENGLISH?
Yes! We can work with you to translate any of our designs into whatever language you wish. In order to be sure the translation makes sense and respects customs, we will need your help (or the help of someone you trust) to produce the translation. An extra design fee applies if you’ll have versions in more than one language or if layout or special text/character changes are required to make the translation work in the design.

CAN I SEE A PROOF?
Absolutely! Your design will not go to print without your final review and approval. A digital proof displaying all items in your quote will be emailed after each round of revisions. A printed proof of your design is available for $30.00 + Shipping. Printed order proofs are available upon request only, and will add 1 week to your project timeline to allow for printing and shipping.

CAN I ASSEMBLE MY OWN ORDER?
Yes! You are more than welcome to perform your own assembly. If you’re on a tighter budget, self assembly can save you some serious cash. Some designs are very complex and intricate; for these we highly recommend reviewing our Assembly Tutorials before deciding to assemble yourself. We also highly recommend ordering a few extra if you’ll be self-assembling, in case you need room for error. This way you won’t have to wait for reinforcements.

CAN I PURCHASE A DIGITAL FILE TO PRINT FROM A HOME PRINTER?
While you are welcome to assemble the printed pieces yourself, we do not sell PDFs of designs to print at home as there is no guarantee of ink and paper quality. Often our designs require larger format or custom sizing, special papers, and machinery needed for scoring folds and trimming. Additionally, printing addresses on envelopes with an inkjet printer will smudge and may become un-mailable. Our printer has some of the best production prices around, and the quality is excellent.

HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?
Due to the high volume of orders we receive weekly, your project start-date and shipping date must be scheduled to ensure quality processing. Please check our schedule before placing your order and plan accordingly. With all event details ready to go and your deposit or payment in full made, please allow 1 full week for design work and 1 full week for production prior to the ship date you select. U.S. orders ship priority mail and typically arrive within 2-3 business days. International orders typically arrive within 2 weeks depending on your country’s customs. Rush orders can usually be shipped within 1 week and will incur a rush fee. We are not responsible for rush orders that take longer than their proposed timeline due to lack of communication. The faster you are, the faster we are!

CAN I SEPARATE MY INVITATION ORDER & BUY EVENT-DAY ACCESSORIES OR THANK YOUS LATER?
Certainly! However we do offer a “Super Planner Saver” discount on design fees for accessories if you can combine them with your initial invitation order. If you are an international customer, we HIGHLY recommend ordering all accessories with your initial order to save on shipping costs. If you have to make place cards for all guests even if they may not attend, this is much cheaper than shipping a separate order, no matter the size.

IS THERE A MINIMUM ORDER QUANTITY?
Not for our fully customizable invitations! You can order as many or as few as you like. However since we use a flat design rate, ordering fewer will increase the per unit price. 50 or more yields the best deal.

WHAT POSTAGE STAMP DESIGNS ARE AVAILABLE? (U.S. only)
A lot! Visit usps.com to see many designs currently available. You also have the option to upgrade to custom-designed postage stamps to match your invitations. 

WHAT POSTAGE DO I NEED FOR RSVP CARDS FOR INTERNATIONAL GUESTS?
You cannot use a U.S. stamp for an international guest’s RSVP card. They will need to use their own postage or have the option to RSVP by email.

DO RSVP CARDS GET STAMPED FOR INTERNATIONAL ORDERS WITH FULL ASSEMBLY?
Not unless you can send us your country’s postage to apply, which we are happy to do. Otherwise, your order will be assembled with unstamped RSVP cards so guests can either stamp their own OR you may request we leave the RSVP card out of the assembly so you can stamp and insert them. This may be tedious on some designs, so you may consider doing your own assembly or letting guests catch the postage.

WHAT HAPPENS WITH ORDERS THAT INCLUDE SEALING WITH ASSEMBLY? CAN I STILL SEE THE INVITE?
Certainly! When your order includes outer envelope sealing, we will package up the entire order except for a few extras so you can see your gorgeous design before you mail to guests. If you have extras that are not addressed we leave those open too. If you want sealing services but do not want your invite envelopes sealed upon delivery, you can order ready-to-apply wax seals, or we can apply them so they don’t cover the seam. Please let us know your preference in the Notes section of your order form.

WHAT IF I HAVE MY OWN INSERTS BUT WANT TO INCLUDE SEALING?
This may get tricky depending on your design. Wax seals may be ordered in our adhesive option. But, if your outer envelope is sealed with a ribbon (like this, for example) we recommend either sending us your inserts prior to assembly, or to create your inserts through us to avoid time-consuming post-assembly tactics. We recommend planning ahead to include all necessary inserts into your order before assembly commences.

WHAT PAPER CHOICES ARE AVAILABLE?
We recommend the best paper options for your design. We have hundreds papers available which may be special ordered from just about anywhere. A quick guide: Card stock is heavier, usually 80# to 140# weight for sturdier applications. Text stock is thinner, usually 65# – 80# weight. See Papers for our most versatile choices.

HOW MUCH TIME SHOULD I GIVE GUESTS TO RESPOND?
Typically at 5-8 weeks is the general etiquette rule unless long distance travel is involved. In which case, give them at least 8-10 weeks to make travel arrangements.

DO YOU MAIL MY INVITES TO MY GUESTS OR DIRECTLY TO ME?
We always ship your full order directly to you, unless you have requested otherwise. We highly recommend looking through the order before mailing to your guests, but we are happy to accommodate if timing is an issue.

HOW DO I SEND MY GUEST ADDRESSES TO YOU?
Please download our address template & guidelines. It’s best to have your completed address list ready before design begins, if possible. If addresses are added after your project goes to print, a small additional edit fee will apply. Make sure to check and double check your list. If someone moves the day you receive your completed order, you may inquire an envelope reprint, though the US Postal Service will forward mail for up to one year of address change.

WHEN IS PAYMENT DUE? CAN I MAKE A DEPOSIT?
A 50% deposit or payment in full is required to secure your scheduled shipping date. Design work will not begin without payment, which may delay your shipping date. If paying with deposit, the balance is due before your order is printed, assembled, and shipped. Payment may be made by Paypal or by personal check or money order. Paypal only is accepted for international orders. Payment in full up front is required for rush orders.