Note: See our Policies for more information. When you book an order, you agree that you have read through these thoroughly.
HOW DO I START A FULL INVITATION ORDER AND HOW MUCH DOES IT COST?
Our Project Creator has a price calculator for you to price your own order with a variety of customizable options to work with your budget and preferences. Find the design you like and click “CREATE MY PROJECT”. Event details do not need to be ready to submit an order but they are required by the date we start design work. The form will provide the due date for details, based on the shipping date you’ll select there. We’ll remind your of your project timeline with your order confirmation too.
CAN I GET A TRACKING # ON MY SAMPLE OR GREETING CARD ORDER?
First Class U.S. shipping does not include a tracking number. If you ordered with Priority, check your email or Etsy order details.
International First Class includes tracking, check your email from us or your Etsy order details.
MY ORDER HASN’T ARRIVED AND IT’S BEEN A WHILE, HELP!
We have experienced a LOT of postal delays lately, no matter the carrier. Expedited orders have been slower in places as well.
Here’s why. Please, we appreciate your patience. Do contact us if it’s been 2 weeks or more though.
CAN I CUSTOMIZE A GREETING CARD?
Yes! Please use our Custom form to order. Let us know what you need customized and we’ll provide a price. We can do just 1 or many, include count needed in the order form.
CAN I CUSTOMIZE OR CHANGE INVITATION DESIGNS?
Yep! Changing or adding wording, ink and paper colors is included in our order form pricing. If you want to add custom illustrations or change the design in other ways, just let us know in the order form Notes. Additional design fees may apply depending on the complexity of your request which we can discuss.
CAN I ORDER A SAMPLE OR “ONE-OFF” WITH MY INFORMATION IN THE DESIGN?
Yes and no. All samples are sold only as-shown in the product listing. We keep a stock of them ready to ship as soon as they are ordered, so they cannot be customized.
On some occasions, we are able to fit in “one-off” requests for single copies of customized invitations to be given as a gift (this is different than a printed proof). While we will attempt to accommodate one-offs, they are subject to our availability. Before inquiring about a one-off, please understand that these products still require design and print management time. While the design fee for one-offs will be less than that of a full order, we cannot offer them at the same prices as our pre-printed samples and they do get quite pricey depending on the design. If you’re interested, feel free to ask us about creating a one-off for you.
DO YOU WHOLESALE?
No, sorry!
FOR THE TOLKIEN DESIGN, IS “INNER ENVELOPE” THE LEAF?
Nope! The leaf is priced in the order form IN ONE with the invitation card. They come together. The “Inner Envelope” is a standard V flap envelope and is optional, but not necessary with the leaf inner envelope.
WHAT’S THE DIFFERENCE BETWEEN METALLIC INK AND FOIL STAMPING?
Metallic ink is a digital printing option. It is not reflective like foil stamping. Metallic ink is mixed with tiny pieces of metal for a subtle sparkle. Foil stamping is a much more expensive process which requires more production time to ship your supplies to our foil shop for processing. Foil stamping involves the engraving of your design onto a copper plate which uses specialized machinery to press the design with heat to bond sheets of foil to the paper.
See example of Metallic vs Matte Gold Ink. See example of Foil Stamping.
WILL YOU PRINT A DESIGN I CREATED FOR ME?
No, sorry! We only run production for our own work.
DO YOU SHIP INTERNATIONALLY?
Yes!
(We are aware some countries require special couriers for successful delivery, if you’ve experienced issues please let us know if we need to use FedEx instead of USPS. We have a very good experience with USPS for most countries.)
CAN I ORDER A DESIGN IN A DIFFERENT LANGUAGE?
Yes! Submit your text via Word doc to papertruly@gmail.com with notes on where things go in English. If you need a set in one language and a set in a second language, select “Second Language Invitation” in the order form and include a note for how many you need in each language. If you need a third language version or if layout or special text/character changes are required to make the translation work in the design, we will quote and invoice separately.
I FOUND A DESIGN I LIKE ON ANOTHER WEBSITE. CAN YOU CREATE SOMETHING LIKE THAT?
It is very helpful for us to see a collection of ideas you love, but we respect the work of other artists and will only use those references as suggestions for your design. We cannot directly copy a design that someone else has made. We do highly encourage you to send us lots of inspiration photos if you’re looking to order a completely from-scratch design. Start a custom order here.
CAN I SEE A PROOF? OR A PRINTED PROOF?
Yes! A PDF proof will be ready according to the timing you’ll book in the order form. We print only with your approval of the proofs. A printed proof is available upon request only, for an additional cost and will add 1 week to your project timeline to allow for printing, shipping, and time for you to review in person. We don’t do this much though. Just about all of our customers are happy seeing a pre-made physical sample with digital proofs later of their custom details.
CAN I ASSEMBLE MY OWN ORDER?
Yes! If you’re on a tighter budget, self assembly can save some serious cash. Some designs are very complex and intricate; for these it’s important to review our Assembly Tutorials before deciding to assemble yourself. We recommend ordering a few extra if you’ll be self-assembling, in case you need room for error. This way you won’t have to wait for reinforcements.
CAN I PURCHASE A DIGITAL FILE TO PRINT FROM A HOME PRINTER?
No, sorry! You are welcome to assemble the printed pieces yourself, but we do not sell digital designs to print at home. Our designs usually require larger format or custom sizing, special papers, and machinery needed for scoring folds, trimming or laser cutting. Additionally, printing addresses on envelopes with a home inkjet printer will smudge and may become un-mailable. We offer some of the best production prices around, and the quality is excellent.
HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?
Plan to order at least 1 month (2 for international orders), prior to the date you’d like your order in hand. We require 1 full week for design/review/edits/approval, and 1 full week for production, working backward from the shipping date you select. Please plan ahead. U.S. orders ship priority mail and arrive within 2-3 business days. International orders arrive within 6-10 business days, depending on your country’s customs. Express mail is also available. Shipping times may be late due to postal and supply chain delays, see what to expect as of APRIL 2022 for shipping delays.
CAN I RUSH MY ORDER?
No, sorry! All orders require at least 2 weeks to prepare. We want to make sure you get all the attention your project needs! And we often are juggling so many details at once. However, cancellations or re-scheduled orders do happen. Please inquire about an earlier shipping date that may not be listed as “Available” in our booking calendar and we’ll see what we can do.
CAN I SEPARATE MY INVITATION ORDER & BUY EVENT-DAY ACCESSORIES OR THANK YOUS LATER?
Yep! However if you are an international customer, we HIGHLY recommend ordering all accessories with your initial order to save on shipping costs. If you have to make place cards for all guests even if they may not attend, this is much cheaper than shipping a separate order, no matter the size.
IS THERE A MINIMUM ORDER QUANTITY?
Our minimum order is 5. We use a flat design rate, so ordering fewer will increase the per unit price quite a bit. A quantity of 50 or more yields the best deal.
WHAT POSTAGE STAMP DESIGNS ARE AVAILABLE? (U.S. only)
A lot! Visit usps.com to see currently available designs. Most of the design variety is offered only in the first class value.
WHAT POSTAGE DO I NEED FOR RSVP CARDS FOR INTERNATIONAL GUESTS?
None! You cannot use a U.S. stamp for an international guest’s RSVP card. They will need to use their own postage or have the option to RSVP by email.
DO RSVP CARDS GET STAMPED FOR INTERNATIONAL ORDERS WITH FULL ASSEMBLY?
Not unless you can send us your country’s postage to apply, which we are happy to do. Otherwise, your international RSVP envelopes will be un-stamped so guests can either stamp their own OR you may request we leave the RSVP card out of the assembly so you can stamp and insert them. This may be tedious on some designs, so you may consider doing your own assembly or letting guests catch their own postage.
WHAT HAPPENS WITH ORDERS THAT INCLUDE SEALING WITH ASSEMBLY? CAN I STILL SEE THE INVITE?
Yep! When your order includes outer envelope sealing, we will package up the entire order except for one keepsake so you can see your gorgeous design before you mail to guests. If you have extras that are not addressed we typically leave those open too, so addressing by hand is easier.
WHAT IF I HAVE MY OWN INSERTS BUT WANT TO INCLUDE SEALING?
This may get tricky depending on your design. Wax seals are super easy to apply with our peel off adhesive backing. But, if your outer envelope is sealed with a ribbon (like this) we recommend either sending us your inserts prior to assembly, or to create your inserts through us so you can avoid time-consuming post-assembly tactics. We recommend planning ahead to include all necessary inserts into your order before assembly commences.
WHAT PAPERS ARE AVAILABLE?
We will recommend the best paper options for your design. We have tons of papers available which may be special ordered from just about anywhere. A quick guide: Card stock is heavier, usually 80# to 140# weight for sturdier applications. Text stock is thinner, usually 65# – 80# weight. See Papers for our most versatile choices.
CAN I ORDER PAPER SAMPLES?
We can place orders upon request with our paper vendors for you. It may take about 1 week for those to come in (and we can drop ship, but it still takes time). More often we can send videos of our swatch books in good lighting so you can see lots of samples while we work on your order for more efficiency.
HOW MUCH TIME SHOULD I GIVE GUESTS TO RESPOND?
Typically 5-8 weeks is the general rule unless long distance travel is involved. In which case, give them at least 8-10 weeks to make travel arrangements, according to the standard etiquette.
DO YOU MAIL MY INVITES TO MY GUESTS OR DIRECTLY TO ME?
We always ship your full order directly to you, unless you have requested otherwise, which we do rarely but it is useful in a time crunch. We highly recommend being able to see your order before mailing to guests, but we are happy to accommodate if timing is an issue.
HOW DO I SEND MY GUEST ADDRESSES TO YOU?
Please download our address template. Please have your completed and accurate address list ready before design begins. Please check and double check your list. If someone moves the day you receive your completed order, you may inquire an envelope reprint, though the US Postal Service will forward mail for up to one year of address change.
WHEN IS PAYMENT DUE? CAN I MAKE A DEPOSIT?
A 50% deposit or payment in full is required to book. If paying with deposit, the balance will be invoiced and is due before your order will ship. All payments are run securely through Stripe.