Policies

GENERAL
Most of our products are made to order for each customer and may differ slightly from shop displays. All items are created in a smoke-free, animal-free environment.
• For fully customizable orders, there is no minimum quantity limit, but please be aware that our design services use a flat rate, so the fewer pieces ordered, the higher the per-unit price will be.
• Please make sure your address list is accurate. We are not responsible for lost or returned invitations due to inaccurate information.
• We allow customers to assemble their own orders, however DIY at-home printing is not permitted as ink and paper quality cannot be guaranteed. Inkjet addressing is also not recommended.
• We are not responsible for orders (rush or otherwise) that take longer than the proposed timeline due to lack of communication on the part of the customer. Our schedule guidelines are strict in order to serve you with the utmost individual care.

PAYMENT
PayPal or personal check/money order is accepted. You do not need a Paypal account to pay with a credit card via PayPal. Payment is required before work on any order begins. A 50% deposit is allowed on orders $400 and up, with final payment due before shipment. All rush orders require payment in full up front. A 9.25% sales tax will apply to Tennessee residents.

PRODUCTION TIME
One full week for design plus one full week for production (according to your scheduled order timeline) is required to complete custom orders. We will schedule the best available time for your project so we can provide you the highest quality of individual attention. Please see our scheduling calendar to plan your project. Rush orders may be completed within approximately one week and will incur a rush fee. Non customizable orders ship within one week.

SHIPPING
U.S. shipping and handling is included in prices shown. We are happy to ship anywhere in the world! International shipping and handling will be included in the quote for individual projects. Full orders are shipped USPS with a tracking number. We ship Priority Mail, which arrives in 2-3 business days for U.S. customers. International orders usually arrive within 2 weeks after shipment. Customs fees may apply. Orders will be delivered only after payment is received in full.

CUSTOMS FEES FOR INTERNATIONAL ORDERS
International orders may expect to pay import fees. These fees vary by country, and not every package may require a fee, as it is based on value and the receiving country. Your local post office should be able to give you information about how much to expect to pay. Countries vary on this quite a bit, so if you are concerned, we encourage you to investigate prior to moving forward with your order.

PROOFING
All proofing is done via digital PDF, which will represent all items outlined in the quote. A printed proof is available for $30.00 + Shipping after your order has been confirmed and a deposit has been paid. One week will be added to your project deadline to allow for printing and shipping a customized proof.

REVISIONS
3 proofs are included with customizable orders. Proof versions will be noted in the file name.
Additional charges will apply if:
• Revisions are required after “Proof 3”.
• Approval to print is not received by the final approval date provided in the quote.
• The quantity for the order changes or other edits are requested AFTER the order has been approved AND sent to printing.

Balances due in these cases are billed via Paypal and must be paid before the completed order ships.

RETURNS OR REFUNDS
If you are not satisfied with your order, please let us know as soon as possible. Your satisfaction is of the highest importance to us! We are happy to do everything in our power to make your order right, as quickly as possible. Refunds are not permitted for customized orders that are completed and printed. If edits are needed for an approved and printed design, the customer is responsible for the necessary reprinting and shipping costs.

CANCELLATIONS
If you wish to cancel a paid order in which design or production HAS NOT begun, your payment will be returned in full. If you wish to cancel a paid order in which design or production HAS begun, your balance will be returned minus the cost of time and materials already spent on your project. All refunds are paid by check.

THIRD PARTY CONVERSION TRACKING & PRIVACY POLICY
If you sign up for our mailing list, we’ll email you when we post new products and blogs. We like clean inboxes, and we will not spam you.

We use conversion pixels for Facebook, Pinterest, and Google on the website, so you may see our products advertised in your feeds. However, we only see metrics and numbers, never people or their personal information.

We only collect personal information through our contact and order forms, and any personal information you do send us stays with us. We don’t sell information to third parties. Ever.

QUESTIONS?
Please contact us at papertruly@gmail.com. We will respond promptly.