OUR SERVICES
• Professional design work
• Full addressing services (for invitation and reply envelopes, and even on the invitation itself)
• Printing setup and management
• Embellishments such as ribbon, twine, wax sealing, and envelope liners
• Custom paper options
• Special printing processes such as matte metallic ink, white ink, reflective foil stamping, letter pressing, embossing, engraving, laser cutting
• Postage stamps for U.S. orders only (international postage may be provided to us for assembly)
• Full or partial order assembly
Our goal is to create what YOU want. Don’t feel like you have to follow a template. Share your ideas, your color palette, or any other creative visions. Unlike other shops, we really can do just about anything for you, just ask!
NOT OUR SERVICES
• Editable templates
• Print-ready PDFs
• Rush ordering
For more about these please see our FAQ and our Policies.
GETTING STARTED
Click “Create My Project” on any product page of the design you want, (for Custom orders click here). You do not need to have all event details final before booking, but the more you have ready right away the easier things will flow later!
We book a limited number of projects each week. This allows us to give you the personal attention you and your project deserves.
Submit your order, and we will confirm with a summary of your project schedule before getting started. We will need all of your event details finalized before your design start date. Your final approval date is the very last day you can make changes to your project, including adding/removing/updating addresses. Any changes after that date will incur additional fees as detailed below.
PAYMENT
We will book with a 50% deposit or payment in full. We allow changes to be made to your order at any time prior to your final approval to print. Any outstanding balance will be invoiced prior to your shipping date. All payments are run through Stripe.
DESIGN
Design work happens only during your scheduled design week, when we are 100% on your time. When it’s ready, you will receive a PDF proof to review.
REVISIONS
3 proofs are included with most customizable orders. Proof versions will be noted in file names. Please make sure Proof 1 is reviewed CAREFULLY with all interested parties.
An optional printed proof is available for $45.00 and can be created after your order has been booked and the design is approved. One week will be added to your project deadline to allow for printing and shipping a customized proof for you to review. Printed proofs are best for completely custom orders. For existing designs, most are happy ordering our pre-made samples to see the actual invitation in person before reviewing digitally with their customizations.
ADDITIONAL PROOFING CHARGES
Please note that our deadlines are strict in order to serve all of our customers during their scheduled time, with the utmost individual care. Additional charges may apply if:
• Revisions are required after “Proof 3”, at $20 for each additional proof.
• Approval to print is not received by the final approval date provided in the quote : $20 Late Approval Fee.
• The quantity for the order changes or other edits are requested AFTER the order has been approved and sent to printing : $20 Post-Approval Edit Fee.
Balances due are invoices via Stripe and must be paid before the completed order ships.
PRINTING & PRODUCTION
The design will send to print only with your final approval. See our Policies regarding approval, late approval, and post-approval changes.
ASSEMBLY
We offer full assembly on all of our designs! With full assembly and we will apply all postage (US orders only) and stuff and seal everything but one as a keepsake so you can see your beautiful design. You may also opt for partial assembly if you’d like to do the finishing touches or seal them yourself. PLEASE NOTE: Designs using SATIN or JUTE TWINE embellishments around invites with printed envelopes will not be stuffed or sealed. The bulk of these tied ribbons may rub the outer envelopes when packed and shipped, and may affect the quality of the printed envelopes. So we no longer offer final sealing and stuffing for these particular cases.
SHIPPING
Invitation orders ship via Priority Mail insured. Domestic (US) orders usually arrive in 2-3 days, International Orders usually arrive 6-10 business days. You will receive a notification with tracking number upon shipment. Sample orders ship First-Class Mail only at this time (3-4 days domestic / 6-10 days international). Customs fees may apply to international orders. Please check with your local authorities if you have questions about customs duties in your country.
MAILING YOUR INVITATIONS
Your invites are special! With the enclosures, ribbon, and/or wax, these are not your average pieces of mail. We highly recommend taking your invitations inside the Post Office for hand canceling. It’s all about giving your invites the best chance of making it through the mail unscathed. In our experience, the postal service (in the US) does a fine job of delivering your invites with minimal marks and damage to the envelope. We use durable, flexible sealing wax and a special high-tack adhesive for our wax seals, along with commercial-quality tapes for any exterior ribbon embellishments.
Sometimes, though, things happen. Whether it’s a trip through a machine or rough handling, seals can get knocked off, ribbon can be frayed, and envelopes sometimes get marked up. We have sold tens of thousands of invitations that have been sent all over the world, and we will make your invitations to the same high standards. However, we are not responsible for how the postal service in your area decides to handle your invitations. If you are concerned, we recommend using outer envelopes to protect embellishments.